![]() If you are active on any rides service, you can still complete trips there.” However, this only impacts your ability to accept and complete delivery trips. What Uber says about Uber Eats deactivations: “ Once your Uber Eats partner account gets deactivated, the decision to remove your access to Uber delivery trips is permanent. If you get deactivated from Uber Eats, do you also get deactivated from Uber ridesharing?Ī deactivation from Uber Eats will not necessarily trigger an automatic deactivation from all Uber services.īut a deactivation due to fraud or other serious issues could potentially cause you to be deactivated from all Uber services. Read Uber’s deactivation policy for the full policy ![]() Any TOS violation can get you deactivated. Violating the Uber Terms of Service in any way.Don’t let a friend drive on your account, and don’t use a vehicle different than listed on your profile Allowing someone else to use your account or providing false information about yourself or your vehicle.You are not permitted to drive with a spouse, friend, or any other companion Includes purposely increasing the time/distance of a trip, taking prohibited advantage of promotions, claiming fraudulent fees, accepting falsified trips A severe complaint might be assault, sexual harassment, unsafe driving, driving under the influence Passenger makes a serious complaint about you.Do not try to contact your passenger after the ride is over unless it’s to discuss a lost item Unwanted contact with passengers after the ride is over.Uber will deactivate you if passengers report any unsafe driving Uber requires drivers to follow a code of conduct that prohibits violent or inappropriate behavior, drug and alcohol use, and other illegal behavior. Uber can deactivate you if you cancel on riders due to their protected characteristics, such as age, gender, etc. You may be deactivated if your selfie closely doesn’t match your profile picture Occasionally the driver app will prompt you to take a picture of yourself to confirm your identity. Learn how to improve your Uber driver ratings Average customer rating drops below ~4.6. If your star ratings are low, you’ll be given a warning and be placed under ‘quality review.’ If your ratings continue to stay low, you’ll be deactivated.If new issues pop up, you can get deactivated. ![]() Uber runs your background check once each year. These deactivations usually come without notice, but they’re the easiest to correct. Make sure to upload the up-to-date versions of your documents at least a week before they expire to avoid trouble. Your auto insurance, vehicle inspection, and driver’s license expire. The good news is that if you were deactivated, there’s a chance that Uber will reactivate your account if you patiently work your way through Uber’s support system and correct the issues with your account.Ĭan’t go online? Check the required actions on the home screen Why do Uber drivers get deactivated? The top reasons There are many reasons Uber drivers can be deactivated, ranging from bureaucratic-forgot to update documents-to performance-related-ratings too low, customer complaints. It could be something temporary and easy to correct or something more permanent. Typically those messages mean you will not be able to sign on and accept ride requests.
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